Susan leads BBM Pros with over 28 years of experience developing effective business solutions custom to the unique needs of each client relationship and business. She has a heartfelt passion for helping others envision, design, and create their future. Susan has a proven track record for building, developing, and managing high-performing teams and coaching them to achieve more than they thought possible. Susan places a meticulous focus on delivering customer excellence, inspiring innovative solutions, and championing transformational thinking to proactively address opportunities presented by the constantly changing marketplace. She has collaborative and facilitative leadership style with a reputation for leading high-profile, cross-functional, business process improvement initiatives, leading organizations through operational and cultural change, and developing capabilities for today and the future.
Susan is a graduate of the University of New Hampshire and a former student of Boston University. She was brought up on shores of Mattapoisett and is a former managing director of global sales operations for one of the largest and oldest financial services institutions. Her two boys attended the Old Rochester Regional school system, with her oldest now a sophomore at UCONN and her 12 year old son an aspiring pianist (not really, but it gets him off the computer!).